CONTACT
PHONE: 914-835-0680
EMAIL: info@foslimited.com
REGULAR MAIL:
FOS SCALE LIMITED
PO BOX 1321
PAWCATUCK, CT 06379
Orders generally ship within 1-3 weeks depending on production schedules. These kits are produced and made by a small company of two persons; sometimes just one. We consider our kits to be hand-produced, specialty items; not a product manufactured by a large company like Walmart; therefore they sometimes take time to produce. Thanks in advance for your patience. If you have any special needs regarding your order please email us:
Almost all orders ship via U.S. Priority Mail
Domestic Flat Rate $6.95
Canada Flat Rate $15.00
International Flat Rate $24.00
Shipping will automatically be calculated for online orders.
DVD only orders in the U.S. -
You have the option of paying First Class Mail $2.00
by using coupon code DVD upon checkout; this will deduct $4.95 from your order. If your order includes both a DVD and any other item, the regular flat rate will apply.
DVD ONLY - Canadian Orders:
Use Code DVDCAN
DVD ONLY International, please email us.
Please note that when you place an order online, your card is charged upon checkout.
SHIPPING INFO
PLEASE READ
Please feel free to contact us with any questions about or kits and other products. Email is the best way to get through, we will reply within 24 hours.
If you have placed an order online, you can check the status of your order via the account you started when you made your purchase.
It Could Happen to You!
That’s right. The kit you receive might be missing a part or may contain a damaged part. It happens sometimes. When producing and packing our kits, we handle thousands of parts a day, BY HAND, NOT MACHINE. There are no automated packing machines or window counting robots. These kits are made by real people.
If you have any damaged or missing parts, here’s all you need to do; please email us and include MISSING PARTS in the subject line. We’ll get it out to you right away. We’re here to help you build your kit!
What we ask that you don’t do is call us screaming and yelling; that never helps and please , no nasty emails. While we will do everything we can to fix a problem with your order; we’ll also let you know when you are being unreasonable. Like we said, we’re here to help. We have nothing to gain by not helping; so let us help you with what ever we can without hostility.
Thanks in advance,
Doug and Anna Maria
P.S. All emails should include a subject, as our email system may consider the email as SPAM if left blank.